Adult Referrals
Make a Referral
Arranging the right supported living placement for an adult is an important decision.
We aim to make the process clear, professional and efficient from start to finish.
At Blue Heart Residential, every referral represents a person who needs the right home environment and the right level of support. Our priority is to ensure that any placement we offer is safe, suitable and genuinely able to meet the individual’s needs.
Our referral process is designed to be:
- Straightforward
- Transparent
- Responsive
- Person-centred
- Focused on long-term stability and outcomes
From your first enquiry, our team will work closely with you to understand the individual and explore the most appropriate options.
Our Assessment Approach
A Practical and Proportionate Review
When we receive an adult supported living referral, our focus is on making a balanced, realistic assessment – based on safety, compatibility and achievable outcomes.
We carefully consider:
Individual Needs
Understanding daily support requirements, communication preferences, routines and personal goals.
Risk & Support Planning
Reviewing current risks and ensuring they can be safely managed within a supported living setting.
Environment Fit
Identifying the most suitable home, location and community opportunities.
Staffing Model
Making sure the right level of support hours, skills and experience are available.
Pathway & Outcomes
Looking at what meaningful progress looks like for the individual and how support can help them move forward.
We only accept placements when we are confident we can provide appropriate, effective and sustainable support.
The Referral Process
Submit a Referral
Complete our online referral form or contact the referrals team directly.
Initial Review
We assess the information provided and speak with you to clarify any key details.
Matching Assessment
We consider which home, location and staff team would be most appropriate.
Decision & Planning
If suitable, we work with you to agree a support plan and arrange a planned transition.
Our team will keep you updated at every stage and provide honest, clear feedback throughout the process.
Urgent Referrals
Need Urgent Support?
We understand that some situations require immediate action.
For time-critical placement requests, please call our 24-hour referrals line:
We will always aim to respond quickly and explore available options.
Start a Referral
Ready to Begin?
If you have an adult who may benefit from a Blue Heart Residential supported living placement, you can begin the process here.
Support & Contact
We’re Here to Help
If you would like to discuss a potential referral before submitting anything, our team is happy to help.
01633 646900
referrals@blueheartcare.co.uk
Whether you need guidance on suitability, availability, or next steps, we’re here to support you.
Working in Partnership With
